Privacy Policy

At Sycamore Property, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Last Updated: 15th October 2025

1 Data Collection

Information We Collect

We collect information about you when you visit our website, complete our contact forms, or interact with our services. This includes:

  • Personal Information: Name, email address, telephone number, and postal address when voluntarily provided through contact forms or enquiry submissions.
  • Website Usage Data: Information about how you interact with our website, including pages visited, time spent on site, and referral sources.
  • Technical Information: IP address, browser type, device information, and operating system for website functionality and security purposes.
  • Communication Records: Records of correspondence when you contact us via email, telephone, or post regarding our services.

Purpose of Data Collection

We collect this information to provide you with our property development services, respond to your enquiries, improve our website experience, and comply with legal obligations. All data collection is carried out under lawful bases as defined by GDPR.

3 Third-Party Services

External Integrations

Our website may integrate with third-party services to provide enhanced functionality and improve your experience. These services may collect information according to their own privacy policies:

Website Analytics

We may use analytics services to understand website usage patterns and improve our services. All analytics data is anonymised and aggregated.

Email Services

Contact form submissions are processed through secure email services to ensure reliable delivery of your enquiries to our team.

Content Delivery Networks

We may use content delivery networks to improve website performance and loading times while maintaining security standards.

Third-Party Privacy Policies

We carefully select third-party services that demonstrate strong data protection practices. However, we recommend reviewing the privacy policies of any third-party services for complete information about their data handling practices.

4 Data Protection

Your Rights

Under GDPR and UK data protection laws, you have several important rights regarding your personal data:

Right to Information

You have the right to know what personal data we hold about you and how it's being processed.

Right of Access

You can request a copy of the personal data we hold about you, free of charge.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances.

Right to Portability

You can request your personal data in a structured, machine-readable format.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • SSL encryption for data transmission
  • Secure servers and regular security updates
  • Access controls and staff training on data protection
  • Regular backups and disaster recovery procedures

5 GDPR Compliance

Legal Basis for Processing

We process your personal data under the following lawful bases as defined by GDPR:

Consent

When you voluntarily provide information through contact forms or subscribe to our communications, we process your data based on your explicit consent.

Legitimate Interest

We may process data for our legitimate business interests, such as improving our services, website functionality, and responding to enquiries, always balanced against your privacy rights.

Legal Obligation

In some cases, we process data to comply with legal requirements, such as tax obligations, regulatory compliance, or responding to lawful requests.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Contact enquiries: Up to 2 years after the last contact or until enquiry resolution
  • Website analytics: Anonymised data retained for up to 26 months
  • Legal requirements: As required by applicable laws and regulations

International Data Transfers

We primarily process your data within the UK and European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your privacy rights.

6 Contact Information

Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

Email Contact

Privacy Officer:
admin@sycamorecapital.co.uk

For all privacy-related enquiries and data protection requests

Postal Address

Sycamore Property
1st & 2nd Floor Offices
6 Victoria St, St Albans
Hertfordshire, AL1 3JB
United Kingdom

Response Times

We are committed to responding to your privacy enquiries promptly:

  • General enquiries: Within 48 hours
  • Data protection requests: Within 30 days (as required by GDPR)
  • Urgent privacy concerns: Within 24 hours

Regulatory Authority

If you are not satisfied with our response to your privacy enquiry, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. Visit ico.org.uk for more information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, provide additional notice through our website or email communications.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.